Franchise or multi-units
Whether you are a franchisor or a multi-unit operator, you have similar challenges.
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Watch this short video to see how Gather can help you and your organisation
Going Beyond Financial
The vast majority of franchisors and managers of multi-units only oversee the success of who they manage by finances. However, by measuring at an operational level, opens up a world of new opportunities for growth for you.
Understanding What The Customer Really Thinks
Knowing how your customers are being treated, their experiences and perceptions at an honest and granular operational level will give you demonstrable competitive advantages.
Benchmarking For Success
Gather obtains insights other platforms just don’t. By having direct access to this data, you can provide a variety of outsourced services, consultancy, training and more.
Enable Them To Express How They Truly Feel
If you are intrinsically involved in your clients data and subsequently guiding them and advising, your client becomes more reliant on you.
Measure More Than One Thing... Easily
Customer satisfaction,Customer experience, Customer insights, Brand value, Staff loyalty, Staff Wellbeing. Whatever matters to you...All of the above are made from a multitude of your own KPI’s.
Moving From Reactive To Proactive
So many organisations operate from historical data. Gather prides itself not only in being current, but with its instant highly configurable alerting, enables you to be truly proactive. This has a proven track record of changing negative experiences, into positive ones and further helping your brand.
Wellbeing
Whilst having a wellbeing policy and processes is one thing. Gather will enable you to understand the wellbeing of your workforce. Giving you assurances that everything is OK, and proactively informing you when it is not, so you can give them the support they need. It also gives your staff a 247 capability for them to reach out for support. Some staff are less confident in raising their concerns. Gather has a proven track record of helping such staff instigate a conversation. Helping both the staff and business.