Customer centric
Gather ensures it's interface is customer centric, convenient, intuitive, intelligent and not overwhelming. These are all essential components necessary to obtain engagement. If you give a poor experience when asking questions, the adoption by your audience will equally be poor, leaving you with inadequate data.
Going beyond the issue
Whilst you want to know if there are any issues in your services, diving into essential operational detail, makes your life of understanding the issue, so much easier. Gather can do all of this for you, relieving you of considerable workload and effort.
Evidence
Evidencing the quality of your services is essential for the CQC. However, it is also essential for any organisation to understand where they are strong and potentially where they can improve.
Always available
Organisations periodically ask for feedback, but by being available continuously means your customer, relations, professional or members of staff can easily express themselves. . . At any time" The alternative is they seek out the CQC, or simply leave your organisation.
Hugely Versatile
Gather can be used in all manner of ways, from automating your screening of new hires to, validating your onboarding, compliance, observational assessments and so much more. Gather is hugely versatile without any additional cost in using all these capabilities.
Proactive - not reactive
We recognise reviews needed to be conducted annually. However, at Gather we want you to have far more regular engagement, so you can be more proactive with any issues, as opposed to reactive working off old information. Work in the now!
Just some of the uses of Gather in any Care organisation
- Staff surveys
- Staff Assessments
- Service User surveys
- Peer to Peer 360 reviews
- New starter reviews
- Virtual Suggestion box
- Process assessment and reviews
- Digital sign in Book
- NOK/Relatives Surveys
- Support Visits
- Exit interviews