Customer Centric
Gather has built its interface with the customer experience in mind. Not pages of scrolling words, but short interactive, intuitive and intelligent questions. Meaning your members actually enjoy using it to convey their compliments, comments and complaints.
Membership Retention High On Your Agenda?
Enable your members to easily convey their views, both positive and negative, both are highly valuable. If there are concerns in your environment, especially ones that will affect their membership, you need to know about them, and with Gather's instant email alerting it makes you far more proactive to situations, by being informed immediately and instantly.
CRM Or Not CRM
Customers are far more honest when a) they can be anonymous and b) they don't have to locate an app to try and surrender their concerns, knowing they are no longer anonymous.
Going Beyond The Issue
Whilst you want to know if there are any issues in your customer experience, diving into essential operational detail, makes your life of understanding the issue, so much easier. Gather does this effortlessly for you and indeed brings so much more.
Highly Versatile
Gather is highly versatile and you are not restricted in its use. So you can create micro surveys for training or environments such as gym, locker rooms or cafes. So it's easy for your members but highly insightful for you. You can even use it to form stronger ties with your staff, by checking in with them. See our HR section for more information.
Easily Understand Your Members Experiences
Gather makes it just as easy to understand the instantly analysed data, so you don't have to spend any time to understand what is working well and where your attention is needed.