Guest Centric
Gather has built its interface with the guest experience in mind. Not pages of scrolling words, but short interactive, intuitive and intelligent questions. If you give a poor experience when asking questions, the adoption by your audience will equally be poor.
Going Beyond The Issue
Whilst knowing if there are any issues in your guest experience, is critical to your ongoing success. Being able to do this easily and insufficient detail to actually know exactly where and what you issue is, isn't so easy, which is why many don't achieve this. With Gather you can. Saving you an inordinate amount of time effort and potential revenue in trying to discover and resolve the issue.
Can You Afford Not To Know What Your Guest Experience Is?
Whilst understanding the guest experience is pivotal information, many organisations rely on poor surveys, feedback forms, social media or the guest telling them. None of these are good strategies, and its absolutely where Gather can help.
Passive Not Active
Give your guests the choice to give their opinions. Thrusting a survey on your guest typically will generate the reverse reaction of abandonment. Not helping you with essential insights. Be contactable and accessible 247 via, QR codes, website, social and more, not just when you ask for it.
CRM Or Not CRM
Guests are far more honest when: a) they can be anonymous and b) they don't have to locate an app to try and surrender their experiences. They also know by using an app they are no longer anonymous. Should there be any problems, don't worry the Gather dashboard will show you the size of any problems, so you know exactly where to focus your effort and how much effort to apply.
Retain Guests
Enable your guests to easily convey their views, both positive and negative, both are highly valuable. If there are concerns in your environment, especially ones that will affect them not coming back, you need to know about them, and with Gather's instant email alerting it makes you far more proactive to situations, by being informed immediately and instantly